DISTANCE SELLING AGREEMENT

1. PARTIES

This Distance Selling Agreement (“Agreement”) is concluded electronically between the following parties:

SELLER:
Company Name: Istanbul Flowers Organizasyon Hediyelik Eşya Ticaret Limited Şirketi
Address: Cihannuma Mah. Muhtar Evvel Sk. No: 8A, Beşiktaş / Istanbul, Türkiye
Phone: +90 531 554 3510
Email: [email protected]
Website: https://istanbul-flowershop.com

BUYER:
The person who places an order through the website (hereinafter referred to as the “BUYER”).

By confirming the order, the BUYER acknowledges that they are obligated to pay the total order amount, including product price, delivery fee, and applicable taxes.

2. DEFINITIONS

For the purposes of this Agreement:

  • LAW: Law No. 6502 on Consumer Protection
  • REGULATION: Regulation on Distance Contracts
  • SELLER: The company offering goods/services via the website
  • BUYER: The person purchasing goods/services for non-commercial purposes
  • SITE: https://istanbul-flowershop.com
  • ORDER: The request submitted electronically by the BUYER
  • GOODS: All products offered for sale (flowers, gifts, etc.)
  • PARTIES: SELLER and BUYER

3. SUBJECT OF THE AGREEMENT

This Agreement regulates the rights and obligations of the PARTIES regarding the sale and delivery of products ordered electronically via the SELLER’s website, in accordance with applicable Turkish consumer laws.

All product details, prices, and delivery conditions are provided on the website.

4. PRODUCT INFORMATION & PRICING

  • Product type, quantity, and characteristics are displayed on the product page.
  • Prices shown on the website are final sales prices including VAT unless stated otherwise.
  • Delivery fees are calculated at checkout depending on the delivery area within Istanbul.
  • Promotional prices are valid only for the specified period.

5. PAYMENT METHODS

The BUYER may complete payment using:

  • Credit / Debit Cards
  • International Cards
  • Bank Transfer / IBAN Transfer

Orders are processed only after payment confirmation is received.

6. BILLING INFORMATION

  • An order receipt (invoice summary) is automatically sent by email after purchase.
  • If the BUYER requests a formal detailed invoice, it will be prepared by the accounting department and sent within 7 days upon request.

7. DELIVERY TERMS

  • Same-day delivery is available depending on order time and product availability.
  • The BUYER may also select a future delivery date.
  • Delivery is carried out according to the conditions stated on the website.

Important Delivery Conditions:

  • Delivery is made without requiring the recipient’s signature.
  • If the recipient is not available:
    • The SELLER may contact the recipient to reschedule delivery, OR
    • Leave the order at the address (doorstep or secure location), AND
    • Take a photo as proof of delivery.

The BUYER accepts these conditions at the time of purchase.

8. SUBSTITUTION POLICY

Due to seasonal availability and supply conditions:

  • The SELLER reserves the right to substitute:
    • Flowers
    • Colors
    • Packaging or accessories

with products of equal or higher value without prior notice.

The BUYER accepts this condition upon placing the order.

9. GENERAL PROVISIONS

The BUYER acknowledges and declares that:

  • They have read and understood all product details, pricing, payment, and delivery conditions on the website.
  • They accept all terms before completing the order.
  • The information provided during checkout is accurate and complete.

Delivery will be completed within the legally required period (maximum 30 days), except in cases of force majeure or exceptional conditions.

10. RIGHT OF WITHDRAWAL

The BUYER has the right to withdraw from the contract within 14 days under standard conditions defined by law.

However, in accordance with Article 15 of the Distance Contracts Regulation:

❌ The right of withdrawal DOES NOT apply to:

  • Fresh flowers and perishable goods
  • Products prepared specifically upon order (custom arrangements)
  • Same-day prepared and delivered products
  • Personalized or customized products

By placing an order, the BUYER explicitly accepts that no withdrawal right applies to such products.

11. COMPLAINTS & CLAIMS

  • Any complaints regarding product quality must be submitted within 48 hours of delivery.
  • Claims made after this period may not be accepted.
  • Proof such as photos may be requested.

12. DEFAULT AND LEGAL CONSEQUENCES

If the BUYER fails to complete payment:

  • The SELLER reserves the right to cancel the order.
  • In case of credit card payment default, the BUYER is responsible according to their agreement with the issuing bank.

13. DISPUTE RESOLUTION

In case of disputes:

  • The BUYER may apply to the Consumer Arbitration Committee or Consumer Court in their place of residence or where the transaction occurred.

14. EFFECTIVENESS

This Agreement enters into force once the BUYER completes the payment for the order on the website.

The BUYER is deemed to have accepted all terms of this Agreement.